Terms of use

Last update: 24 July 2015

Visiting our web site, or using it in any of the available applications on any platform, for the following denominated as “web site” , and/or making a reservation, you declare to have read, understood and accepted all terms and conditions reported (including information on Privacy information).

The following terms and conditions, and their modifications, are applied to all our online services, in a direct or indirect way (collaborators), through telephone devices, via e-mails, or mobile. The content of these pages, the structure, and the service of on-line booking available through this web site are managed and offered by, and are of property of Santa Sofia Apartments of Eterna Srl (for what follows “santasofiapartments or SSA), these are provided for exclusive personal use and not for a commercial aim. Conditions and terms of use are hereby reported.

Ownership and author’s rights

The web site santasofiapartments.com, the material introduced in it, the software used by us and put to the availability of others, and all information presented on our web site are of property of Santa Sofia Apartments of Eterna Srl, and of its providers or partners.

None of what is contained in the web-site can be intended as a guarantee and every aspect of it cannot be used or reproduced without a written approval from Eterna Srl.

Uso and aim of the web-site

The aim of Santa Sofia Apartments, through this web site is to promote real estates in short term rent managed by Santa Sofia Apartments. With these bookings through santasofiapartments.com, you agree upon a contract, binding in legal terms, with Santa Sofia Apartments of Eterna Srl.

Santa Sofia Apartments has no responsibility for eventual, partial or total interruptions of the website, due to whatever cause that cannot be ascribed to the same, included eventual maintenances or updates. Santasofiapartments.com offers a service of online bookings, therefore, with the aim of protecting the information given in custody to us, every information that appears on our website cannot be reproduced, copied and it is not allowed to insert link or copy programs contained in it for any aim.


Santasofiapartments.com is very careful to protecting your privacy, our regulations on privacy can be consulted on the following link.

Cost of the service

We do not apply any cost to the offered service, nor any additive costs will be applied to your booking of the real estate, nor to the tariffs of Santa Sofia Apartments.

Tariffs, reservations, payment methods and cancellation

The tariffs published on the site www.santasofiapartments.com include all the stay, include TVA and exclude the city tax, if not indicated differently on the confirmation email.

With this website, it is possible to book your stay in Santa Sofia Apartments with two tariffs, hereby reported. First, the tariff denominated as “non-reimbursable”, the client, with a price on offer, pays the entire amount at the moment of booking. In case of a no-show, the client will not be reimbursed. With the second tariff instead, denominated as “flexible”, the client pays the 30% of the total sum at the moment of booking as down payment, the rest will be paid at the moment of the check in. In case of no-show, the client will loose the down payment only.

Given that the structure could give different indications, all our offers include free cleaning service, consumptions and sheets for the accommodation. It is possible to book an uncovered parking spot on the condominium parking as an extra service.

The propriety reserves the possibility to apply extra tariffs to your check-in or check-out. These tariffs can be paid before the arrival of the client, at the moment of the check-in or during your stay.

The payment is possible with bank transfer, credit card or cash.

All the regulations of booking and cancellation are accepted by making a reservation on the site www.santasofiapartments.com.

For every doubt you can contact our dedicated staff.

Booking confirmation and communications

After your reservation, you will receive a confirmation email from Santa Sofia Apartments. Another email will be sent closer to the period of reservation in which you will find all the necessary information for the destination and you will be asked to confirm the exact arrival moment for the check-in. For every doubt or clarification it will be available our information service through email and call centre. After your stay, you will also be asked to send a valuation on the characteristics of the structure. You may also receive offers and promotions from Santa Sofia Apartments.

Valuations and comments

Once back from the holidays, it is recommended to give an opinion on the structure to allow future hosts to consider the location. This opinion can only be published by people that have really stayed on the location, it cannot contain offensive terminology to decency, cannot contain insults, imprecations of any type and must be pertinent to the scope for which they are requested. In the case that one of the above conditions binds, it is entitled of Santa Sofia Apartments the non-publication or cancellation of the opinions not suitable to what expected.

Santa Sofia Apartments reserves to use those opinions in other web sites connected to Santa Sofia Apartments, social networks or any other commercial channel in its total and commercial choice.

General Clauses and competent court

For what available by law, the present terms and conditions, the furniture of our services, will be regulated and interpreted in conformity to the Italian law and every controversy raised in the present terms, from the general conditions and from our services will be remitted exclusively to the court of competence of Padova (Italy).

If a part of the present Conditions is declared as invalid or inefficient according to the applicable law, it is or it becomes non-binding, then the invalid or inefficient clause will be considered as substituted by another valid and efficient clause that you bind to accept in the respect and contents and the remaining Clauses will be also considered as valid.